We get a lot of questions about renting, shipping and selecting the correct items for your adventures. Here you will find information about how to rent from Rivers To Lakes, how to care for your packraft or paddle board, and general trip questions we get most often.
Frequently Asked Questions
Common Rental Questions
What methods of payment accepted?
Pay Via Square
We use Square to take payments. After finalizing your order via email we email a quote including rented items, shipping and any additional items.
For local delivery or pickup we can hold your reservation via email and will accept cash at delivery or pickup.
Can I make changes to a pending reservation request?
Yes! Changes can be made to reservation quotes or orders. Please give us as much notice as possible when changing dates or quantity. To change your order contact us via email firstname.lastname@example.org or call us at 406-518-1261
How do I cancel a reservation request?
To cancel a reservation please contact us via phone or text. 406-518-1261
We require a 24 hours notice before the item is delivered or shipped.
When am I charged for a reservation?
We charge full price for the rental when the reservation is approved. This way we can gurantee your rental in advance. For larger reservations we can discuss partial payment. For details please call. 406-518-1261
How do I find my reservation?
Reservation details are sent via email when the reservations is requested. We can provide a pdf version for your records if needed. Please email us at email@example.com
How do I check the status of my reservation?
Status updates to your reservation are sent via email. For any specific question pelase call or email. 406-518-1261 firstname.lastname@example.org
What happens if my rental is damaged?
First off. Are you ok? We understand that in the wilderness the unexpected can happen. As a general rule we treat our customers the way we would want to be treated if something was damaged.
All equipment is assessed after it’s return. If an item is damaged during renting please let us know at when droped off or when the item id shipped back. If after an inspection we find something damaged we will call and negotiate a price for the fix of the item. For any additional question call or eail. 406-518-1261 email@example.com
Common Packraft Questions
What packrafts do you have available?
Can you ship to my location?
Yes! We ship within the continental US.
Shipping can be added via email, phone or through our online checkout process.
Packrafts are the only item we ship. Paddle Boards and other accessories might not qualify for shipping. For any questions please call. 406-518-1261 or email firstname.lastname@example.org
Does it take long to inflate the boat with the inflation bag?
With a little practice we have found that inflating a packraft with the inflation bag and tube takes 30 minutes.
Kokopelli packrafts are suseptable to temperature changes. Really hot days have been known to blow out a tube. Colder days we find we have to keep the inflation tube handy during the day to top off.
How do I patch my boat if I need to in the field?
A repair kit is included in your packraft order. Applying glue varies in difficulty depending on the temperature.
For Smaller Pinprick Holes
We recommend you use the adhesive only for fixing small pin pricks. Apply a small amount over the hole and let sit. Sometimes several applications of the clear adhesive might be necessary.
For Larger Tears or Holes
We include two kinds of fabric swatches in your repair kit and fabric adhesive. One for the floor and one for the main part of the boat. If you find a larger hole in your rental boat in the field you should:
- clean and dry the area
- cut patch to size
- apply adhesvie to boat and patch
- Let sit overnight or for 24 hours before inflating again.
- In a pinch I have found that layering duct tape will hold and help get you off the river.
Do I carry a packraft inside or outside of my backpack?
Everyone carries their packraft differently depending on how far they need to hike or how long.
Inside the Backpack
While the least common way to carry a packraft, we find this to be the most protecitve to the packrat. Most damage to the packraft happens what traveling. Tucking the boat in the bottom of your pack and attaching the paddle to the outside of the pack is the best way to ensure the raft won’t be scratched or damaged while walking through trees or past rock walls.
Outside the Backpack
Rolling the accessories and paddle in the packraft and attaching to the bottom of the pack is the most common way to travel through the backcountry with a packraft.
Ensure that all yellow or thinner packraft fabric is tucked inside so only the floor fabric is exposed to the outside. The most difficult holes to patch on a packraft are the ones caused by scraping or sliding through trees or rocks.
How much does a packraft weigh?
The weight of our packrafts can range from 8 lbs to 18 lbs depending on the amount of accessories being carried.
We also recommend that all renters take lifejackets or helmets for their float. In some areas lifejackets are required to float even flatwater rivers. Please get educated and know what items you need to be compliant with local rules and regulations.
Do I need a lifejacket or a helmet?
It’s important that you understand the rules and regulations of the area you are looking to go. To learn more try searching the internet for your destination and the phrase life jacket rules.
Common Paddle Board Questions
Do I need a lifejacket?
The U.S. Coast Guard (USCG) has determined that SUP boards operated outside a surfing, swimming or bathing area are “vessels” under USCG regulations. The following refers to what that means for you when you’re outside those areas.
- Each paddler 13 years of age or older must have a USCG-approved Type I, II, III, or appropriate Type V (see below) life jacket. It doesn’t have to be worn, although that’s certainly the wisest plan, and one which we strongly recommend.
- A child 12-years old or younger must wear their USCG-approved life jacket.
- The jacket must be in “serviceable condition,” without rips, tears or deterioration that will diminish its performance.
- The jacket must be of an appropriate size and fit for the wearer.
- A Type V jacket can be used as long as it’s USCG-approved and applicable for the activity.
- Belt pouch-type inflatable PFDs, such as the ones we carry, must be worn on the person to meet the life jacket regulation. For other types of inflatable PFDs, check the approval description printed on the unit for restrictions.
- For all life jackets, be sure to read the label to know if special requirements pertain to that device.
Other Required Gear:
- A whistle or other sound producing device must be carried to warn other boaters.
- If you’re on the water after sunset, you need to have a flashlight, or similar lighting device, to warn other boaters.
What You Need to Do:
- As the operator of a vessel, you need to follow the Navigation Rules.
- You are also required to report any boating accident or injury to the local reporting authority, either the USCG or other agency that has been delegated that authority.
Is the paddle board inflatable?
Yes! All our paddle boards are inflatable. This means you do not need a rack system to haul or use our paddle boards.
How much does a paddle board weight?
Our paddle boards weigh in the range of 23-26 lbs. When included with the rollerbag, paddle and lifejacket the weight is increasted to about 30lbs.
How long does it take to inflate the paddle board?
Each paddle board rental includes a pump. The pump has a pressure guage on the top to indicate what psi to inflact the board to. On average we find it takes 30-45 minutes to inflate the board to the full psi rating.
Does a paddle come with the board rental?
Yes. Cause how else would you get around?
Do I need the fin for the board or can I use it without?
Nope! The paddle board can function fine without the assistance of a fin. We find that when used on a lake the fin keeps the board from spinning and on rivers we prefer to not use the fin as it tends to hook on rocks or beaches easily.